faq

1. wafer paper vs Icing sheets.

Wafer Paper:
Wafer paper also known as rice paper, is a starch based material made from potato.
The Surface Qualities is Texturired, Slightly off white and Semi Opaque.
Melds on to: Water based toppins (i.e. Jello, gelatin fruit cakes, etc)
Sugested Uses: cookies, cupcakes, 3D props and toppers.

Icing Sheet:
Premium quality with bright white surface and thick enough to be manipulated without chipping . Supreme sheets are only one with edge to edge covered frosting on clear acetate.
Melds on to: Sugar based toppins (i.e, royal icing, fondant, buttercream, icecream, mousse,)
Sugested Uses: Cakes, cupcakes, cookies.
Main ingredients of frosting sheets are generally derived from tapioca or starches, with added sugar and gums. Frosting sheets are dairy, gluten, nut free.

 

All edible paper are made in USA using high quality food edible materials under very strict food manufacturing conditions.
Kosher Certified by Orthodox Union made with natural ingredients, non allergen and gluten free they are THE BEST icing sheets in world.
FDA approved with 24 months of shelf life stored at room temperatures, no refrigeration needed .
They are Perfect for any cake decoration project.

What inks do you use?
Inks are dairy, gluten, nut free and FDA Compliant. All our ink are made in the USA using high quality food edible materials under very strict food manufacturing conditions.
These inks are quality tested on well-defined parameters ensuring high quality and vibrant colors.

 

2. instructions

Can I apply it myself?
Icing Sheets requires moisture to adhere. When using a fondant or other dry icings, you must dampen the surface you are applying the sheet to. With store bought cakes or buttercreams you should apply the image when the frosting is freshly applied, if not they can crust or dry and you must dampen the frosting prior to applying the sheet. For best results, use a white or light colored frosting where the sheets are to be placed this will ensure that the image colors are not washed out by a darker frosting color.

 

Can you send me the instructions on how to apply it?
Of course, the steps you must follow are detailed in the package.
It is easier than you think!

 

3. uses

Can I apply the topper on an ice cream cake?
Yes! but there are a few things to keep in mind.
You can apply it the night before and leave the cake in the freezer before serving and to sing the happy birthday and serve it.
Once you take the ice cream cake out of the freezer and it starts to thaw the topper will crack and the ink will start to run

4. shipping

When will my order ship?
Orders are shipped within 1-2 business days. A business day is any day Monday thru Friday.
How much is shipping?
The shipping price is calculated at checkout based on weight and zip code. The Following Shipping methods are available:
 
* USPS First Class mail Delivery time:
  3-6 business days
* USPS Priority mail Deivery time:
  2-4 business days
* USPS Express mail Delivery time:
  1-2 business days
    Please remember that all these shipping times are not guaranteed.
    We can NOT control how long the USPS takes sending your package so PLEASE order in enough time.
    We are not responsible for transit/delivery times. The transit/delivery time listed under the shipping info tab is an estimate, and not a guarantee.
    Refunds will not be issued for cake images that do not arrive on time.

     

    5. returns and exchanges

    Do you accept returns?
    You can only make returns if we make an error in your order or in case the wrong item is sent. Since these are edible products, they can not be resold and, therefore, can not be returned simply because you change your mind or want a customization and cannot inform me.
    Color variations of any product do not qualify for a refund. Note that the color of the image can be printed slightly differently than the screen on your computer.
    The sizes are described in the listings and do not qualify for a refund. If you are not sure of the colors or sizes, please contact us before placing your order, we will be happy to help you.

     

    My items came damaged when they got to me.
    We package your frosting sheet with special care so it arrives to you in Perfect Condition and ready for your party! We aim to provide the best customer service. If your items were damaged in transit, please contact us and send us a picture of the item's condition.
     
    My package lost.
    Please doble check your address before your purchase. Once shipped, USPS provides a tracking number for all of our packages, we are not responsible for lost or delayed shipments, contact your local USPS office directly for any inquiries.